TOPIC:

In the temple bar, middle bar, 2 barmen standing staring into the ether. I am the only one at the bar.

Me: Can I please have an Chocolate Truffle stout?
BM: We only sell the beers on the beer menu
Me: I thought that was your seasonal beer? *Confused*
BM: Oh yeah, that. It's only on down stairs you will have to go down and get it.

I just think it would have been much much nicer if one of them had charged me for it and brought it over. Since they were doing nothing else.

At the end of the day, the barstaff reflect the management. Bad manager=bad staff, Quirqy manager=Quirky staff, etc.
This business has changed so much in the last few years, and so quick, that some of the important stuff has been forgotten.
Staff training is the responsibility of owners/managemnet, and if they can't handle it, it falls upon the customer to do it.
If a barman tells you to go to a different part of the building to get what you want, remind him who's spending the money. Maybe the next customer will recieve better treatment.
It's not the ideal situation, but belive me it works.
G

"silenus":3q07fzkr wrote: At the end of the day, the barstaff reflect the management. Bad manager=bad staff, Quirqy manager=Quirky staff, etc.
This business has changed so much in the last few years, and so quick, that some of the important stuff has been forgotten.
Staff training is the responsibility of owners/managemnet, and if they can't handle it, it falls upon the customer to do it.
If a barman tells you to go to a different part of the building to get what you want, remind him who's spending the money. Maybe the next customer will recieve better treatment.
It's not the ideal situation, but belive me it works.
G[/quote:3q07fzkr]

Too right.
If we don't speak up, how will they know that they're rubbish when they are?

I had a chat with Liam i think it was at the porterhouse brewery tour and he seemed shocked at the level of knowledge his staff had when i explained to him a few of my grievances. similar enough to the above...
just one that springs to mind..
whilst ordering food:

me:pint of t.s.b please
staff: t.s...eh?
me: yes t.s.b
staff: in menu?
me:ill get it myself

and i have had "we dont sell it at this bar you will have to go downstairs"....

its a little infuriating